Privacy Policy

Bodybuilding Connection Limited, (collectively "we", “us”, the "Company", "BC" ) respect the privacy rights of visitors to the Company’s website and mobile app and of

individuals whoparticipate in, access or sign up to any of the Company's services, activities or online content including without limitation our business partners’ products

and services (collectively referred to as "Services"). We endeavor to ensure that all our collection, transmission, storage and usage of personal data is carried out

in compliance with the Personal Data (Privacy) Ordinance, Cap 486 of the laws of the Hong Kong Special Administrative Region (the "PDPO").

By providing your personal data to us, you are consenting to this Privacy Policy.

The term "personal data" shall have the meaning ascribed to it by the PDPO.

 

PURPOSE OF COLLECTION AND USE OF PERSONAL DATA

 

You need not supply any personal data in order to access the Company’s website or mobile app. When you participate in, access or sign up to any of the Services,

personal data is collected from you to enable us to provide you with the Services. You may decline to provide us with the requested personal data,

but in such case we may not be able to provide the Services to you. By submitting your personal data you consent to the use of that data as set out in this Privacy Policy Statement.

 

Personal data collected from you may be used by the Company for, without limitation:

 

• identifying you and any accounts you hold with us
• enabling the provision of the Services to you 
• the normal management, operation, and maintenance of Our App and/or Our Website;
• providing you with regular communications from us with details of our retail business and relevant benefits;
• providing you with Retail Goods or Services which you have requested; 
• processing your order for purchases at Our Stores, including verifying your payment details/status;
• carrying out prize draws, games or competitions which you have entered;
• carrying out data sorting and analysis to enable us to better understand your characteristics and buying behavior and to provide other services better tailored to your needs, 

          and to assist us in selecting Retail Goods or Services that are likely to be of interest to you; 

• designing new or improving existing services provided by us, Our Affiliates and/or Our Subsidiaries to you;
• investigation of complaints, suspected suspicious transactions, and research for service improvement
• conducting research, statistical analysis and behavioral analysis
• customer profiling and analyzing your purchasing preferences
• enabling you to participate in interactive features of our service, including identifying your friends or individuals, and sharing and communicating with them your shopping experience,

          when you choose to do so

• making suggestions and recommendations to you and other users of our Services or goods and services that may interest you or them
• customizing the Company’s website and its content to your particular preferences
• provisioning of customer services 
• handling your complaints and account enquiries, and handling any claim, action and/or proceedings against the Company or any party
• fraud prevention and detection
• auditing purposes
• making such disclosures as required by applicable laws, rules and regulations 
• any other purposes directly related to the purpose for which the personal data were originally collected

 

TYPES OF PERSONAL DATA COLLECTED

 

Types of personal data collected by the Company may include, without limitation:

 

1.  Your personal information and contact information such as your name, gender, date of birth, identity card number, telephone number, social media contact,

     email address, residential address, mailing address, and billing address;

2.  Your business information such as company name and business title;

3.  Your account details, including first 6 digits and last 4 digits of credit card account numbers, or user accounts;

4.  Your payment transaction details; 

5.  Your household income range, and personal interest;

6.  IP address, real-time geographic location data, browser settings, browsing records, and/or other Internet log information of your computer or mobile device; and

7.  Telephone numbers and email addresses contained in your phone book, when you choose to participate in interactive features of our service. In this case we will have

     informed you when you access to our service and by providing that data to us you agree that you have obtained consent from those individuals in the phone books.

 

We may access, use and/or process your biometric data including without limitation fingerprints and facial images stored on your mobile device or other device for

the purpose of conducting identity verification, however we will not collect nor store such data.

 

 

CONFIDENTIALITY, DISCLOSURE AND SECURITY OF PERSONAL DATA

 

All personal data collected and held by the Company will be kept confidential, but where disclosure is necessary for the Company to comply with any statutory obligations or requirements,

or for the Company to provide the Services to you or to carry out the original purpose, or a directly related purpose, for which the personal data were collected, those data may be provided

to the following parties (whether within or outside Hong Kong):

• Competent court of law, law enforcement agencies, or other governmental or statutory authorities, institutions or organizations; 
• Company’s associated companies, business partners, contractors, agents, sellers or suppliers of the goods/services, or other service operators, who are involved in the sales and marketing, administration or provision of the Services; 
• Company’s business partners including without limitation insurance companies who assess and/or process insurance applications, renewal applications, insurance claims and settlements, provide insurance services for you and/or handle enquiries or complaints
• Any other person under a duty of confidentiality to the Company including a member of its group of companies, IT consultants, data processors, auditors, accountants, or lawyers, which has undertaken to keep such information confidential; and 
• Banks, financial institutions, insurance companies, credit card issuing companies or debt collection agencies. 

Any questions, comments, suggestions or information other than personal data sent or posted to our website, or any part of the site by you will be considered as voluntarily provided

to the Company on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish and/or post elsewhere such information freely,

including passing it to any associated company for example, in connection with the development and marketing of services and to meet user needs. 

 

We may share non-personal data such as anonymized data and aggregated data relating to without limitation sales transactions, user traffic, logistics and warehouse performance

publicly and with our partners including without limitation with existing and potential business partners, sellers or suppliers of the goods/services, start-up entrepreneurs and academics.

 

All reasonable efforts are made to ensure that any personal data held by the Company is stored in a secure and safe place.

All personal data which we collect is kept confidential to the best of our ability. You will appreciate however, that we cannot guarantee the security of transmission. .

 

TRANSFER OF PERSONAL DATA OUTSIDE HONG KONG

 

If necessary, the Company may transfer the personal data to places outside the Hong Kong Special Administrative Region for carrying out the purposes, or the directly related purposes,

for which the personal data were collected. All the transfer of those personal data will be carried out in compliance with the requirements of the PDPO.

RETENTION OF PERSONAL DATA

 

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information

as confidential. You must not disclose it to any third party. If your mobile number is used for account login, you shall ensure that timely update is made by logging in to your account

at “Account Profile” when your mobile number is to be changed or returned to your mobile operator. This is important to ensure that your account information will not be accessed

by a third party who may have acquired the right to use your discarded mobile number. You are solely responsible for securing your account in this particular way. We shall have

no liability to you for any loss or damage in this regard.

Unless there is a mandatory legal requirement for us to keep your personal data for a specified period, we will only retain your personal data for as long as is necessary to fulfill

the purpose for which the personal data were originally collected. 

 

DIRECT MARKETING

 

From time to time, the Company may use your personal data to send you news, offers, promotions and joint marketing offers and the Company requires your consent for that purpose.

We may contact you by email, in-app notifications, social media, SMS, text/picture/video message, telephone or mail.

 

Your name, email address, telephone number, contact address, social media contact, date of birth, products and services portfolio information, transaction patterns and behaviors,

browsing records, and personal interests held by the Company may be used by the Company in direct marketing of the Services and the following products or services offered by

the Company’s business partners, including without limitation: food and beverages, groceries, personal care and health, and solicitation of donations or contributions for charitable,

cultural, philanthropic or recreational purposes, which may be of interest to you.

 

If you prefer not to receive any direct marketing communications from us or our marketing partners, you can opt out at any time by updating your preferences through your registered

account or an unsubscribe link provided. Upon receipt of your request, we shall cease to so use your personal data as soon as possible without charge to you.

 

USE OF COOKIES

 

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access the Company’s website. We use cookies on our website to:

 

• recognize you whenever you visit this website
• obtain information about your preferences, viewing and browsing behavior, online movements and use of the Internet
• keep track of the items stored in your shopping basket and take you through the checkout process
• carry out research and statistical analysis to help improve our Services and to help us better understand our visitor and customer requirements and interests
• target our marketing and advertising campaigns and those of our business partners and advertisers more effectively by providing interest-based advertisements that are personalised to your interests
• make your online experience more efficient and enjoyable
• enable tighter security

 

The information we obtain from our use of cookies may not contain your personal data. Although we may obtain information about your computer or other electronic device

such as IP address, browser settings, browsing records, and/or other Internet log information, this may not be able to identify you personally. To the extent that non-personal data

is combined with personal data, we treat the combined data as personal data for the purposes of this Privacy Policy Statement. In certain circumstances we may collect

personal data about you, but only where you voluntarily provide it by completing an online form, or where you purchase goods from our website or use the Services. 

If you want to disallow the use of cookies, you can do so on your own web browser. If you disable cookies, you acknowledge that you may not be able to use some of the

functionality of our website.

LINKS

 

This Privacy Policy Statement only applies to the Company’s website. Our website may contain links to other sites and pages. By activating a link, such as for example by clicking

on the banner of an advertiser, you leave our website and the Company does not exercise control over any personal data or any other information you give to any other entity after

you have left our website. Access to and use of such other websites is at your own risk.

DATA ACCESS AND CORRECTION

 

If you have any query in relation to the Company’s privacy policy or you wish to access or correct your personal data held by us,

you may contact us by Email to the following address: 

Email: info@bcshop.hk

To: Bodybuilding Connection Limited

Attention: Personal Data Officer

 

The Company reserves the right to charge you a reasonable fee for complying with a data access request as permitted by the PDPO.

 In the event of any discrepancy or inconsistency between the English and Chinese versions of this Privacy Policy, the English version shall prevail.

We keep this Privacy Policy under regular review and place updates on our website from time to time.

 

Last Updated: March 2021